Common Same-Day Delivery Problems? Let’s Solve ‘Em!
If you're in the e-commerce business like us, you surely know how a total lifesaver same-day delivery can be – but not without its pitfalls. Have you ever been stuck waiting all day for a package to arrive only for it not to show up, or experienced any other common problems with same-day delivery? Yes, we know how frustrating it is!
Good news! We'll look at some of the most common ones, and let's discover some helpful solutions together. Buckle up – it's time to get solving!
What is same-day delivery?
Before anything else, let's fully understand what a same-day delivery courier is.
Same-day delivery couriers are specialized delivery services that guarantee to deliver your parcel the same day you send it off. Quite often, they will even be able to offer a specific delivery window, like between 10 AM and 1 PM, so you won't have to wait around all day. Sounds fair, right? You may check out some of these most-reliable same-day delivery couriers in the country.
Of course, same-day delivery is not without its challenges. Since these services are working within tight schedules, things can always go wrong. Let's look at some of the most common same-day delivery problems and see how you can avoid them.
Common problems and how to solve them
1. Not preparing for the season, aka "BER" months
Without a doubt, people go crazy during the "BER" month, which starts in September and marks the beginning of the Christmas season in the Philippines. Businesses get busier with the influx of holiday orders, and same-day delivery couriers are no exception.
If you're planning on using a same-day delivery service this season, it's important to prepare for the increased demand for these couriers. One of the best ways to do this is to book your courier in advance! By doing this, you can be sure that orders will be delivered to your customers on time.
2. Late or missed deliveries
This is perhaps the most common problem regarding same-day delivery and can be hugely frustrating.
A few things can cause late or missed deliveries, such as traffic jams, extreme weather conditions, incorrect addresses, or a courier running behind schedule. Whatever the reason, it's important to remember that same-day delivery companies are working to very tight deadlines so these things can happen from time to time.
If you experience a late or missed delivery, the best thing to do is get in touch with the delivery company immediately. They will usually be able to give you an update on where your package is and when you can expect it to arrive.
3. Damaged or missing items
Another common problem with same-day delivery is that sometimes items can arrive damaged or even missing. This is usually due to careless handling by the courier, but it can also be caused by things like bad weather conditions or traffic accidents.
If your customer does receive a damaged or missing item, the best thing to do is to contact the delivery company's customer service and immediately report the incident. They will have policies in place for incidents like this. But the best course of action is to immediately send out another package to your customer to avoid any complaints from their end.
4. High delivery charges
One of the downsides of same-day delivery is that it can sometimes be quite expensive, especially if you need to send out a lot of packages. This is because these services have to pay their couriers a premium rate to ensure they can deliver your parcels on time.
If you find that the delivery charges are eating into your profits, you might want to consider using a same-day delivery service that offers discounts for bulk orders. This way, you can still take advantage of the convenience of same-day delivery without paying over the odds.
5. Not all items are eligible for same-day delivery
It's important to remember that not all items are eligible for same-day delivery. This is because some items are too big or heavy to deliver within a short timeframe. So, if you're planning on using same-day delivery for your business, make sure that you check with the courier first to see if they can deliver the items you need.
Although there are couriers here in the Philippines that offer different vehicle sizes depending on what you are trying to deliver, these vehicles include motorbikes, cars, SUVs, vans, and small delivery trucks. So don't worry! If you're planning to send out oversized items like furniture, some couriers can surely cater to your needs.
Have access to all these couriers on one platform!
Same-day delivery can be a great way to improve the customer experience for your e-commerce business. But you know what's even better? If all these same-day couriers can be found on one shipping platform, that's Shipmates.
With our platform, you can book all the popular same-day couriers, including Borzo, GrabExpress, and Lalamove. Most importantly, you can track all your packages even if you use different couriers on our website, which does help a lot with the chaos that the holiday season brings.
Just keep in mind that it's important to be aware of the potential problems that can occur. By following the tips above, you can avoid any issues and ensure that your customers are always happy with your service.