Faster deliveries for your business in 5 TIPS!
Are you tired of slow and inefficient delivery systems or frequent mishaps holding back your e-commerce business? Have you experienced angry customers complaining about late deliveries or packages not arriving at all? Don't worry! We'll share five actionable tips to help streamline and improve your delivery process!
From optimizing your packaging to finding the best courier for your online business, these five tips will ensure your packages arrive promptly while maintaining customer satisfaction. So buckle up and get ready to boost efficiency with these five easy-to-implement strategies for a successful e-commerce delivery system!
1. Understand your audience.
Who are you delivering to, and when do they need their orders delivered? This will help you develop a system that meets their needs and wants rather than just having one delivery process for all customers within and outside Metro Manila.
2. Define your shipping goals.
An efficient delivery system is critical for any e-commerce business. The first step to having an efficient system is to define your shipping goals. What do you want to achieve with your shipping? Do you like offering free, flat-rate, or something else? Once you know that, you can start creating a plan to make it happen.
If you're unsure what your shipping goals should be, look at your competition. See what they're doing and try to match or beat their offerings. You can also talk to your customers and see what they would like. If you can give them what they want, they'll be more likely to continue doing business with you.
Once your shipping goals are defined, it's time to start working on making them a reality. There are a few key things you'll need to do to make sure your system is as efficient as possible. Keep reading for some actionable tips that will help you get there.
3. Implement shipping strategies.
If you want an efficient delivery system for your e-commerce business, you can implement a few shipping strategies.
First, you can offer free shipping. It is a great way to attract customers and get them to buy from you. Just make sure that your prices cover your shipping costs.
Second, you can offer flat-rate shipping. No matter how many items customers buy, they will only be charged one flat rate. This is an excellent option if you have high shipping costs.
Third, you can offer same-day shipping or on-demand shipping. This means the customer can pay extra to have their order shipped on the day they ordered their items. This is a great option for customers who need their order right away.
Fourth, you can offer tracking numbers. This allows the customer to track their order and always see where it is. This is recommended for customers who want peace of mind when ordering from you.
Fifth, you can use a fulfillment service. This means that someone else will handle the packaging and shipping of your orders for you. It's a good alternative if you don't have the time or resources to do it yourself.
Finally, you can also choose to use a shipping platform. A shipping platform can automate parts of your shipping process, such as booking couriers in bulk and automatically generating waybills for your orders. Plenty of options are available, so make sure to explore all the options available in your area.
4. Monitor and adjust your shipping system when needed.
As your e-commerce business grows, so does the volume of orders you receive. This can strain your shipping system, leading to errors and delays.
That's why monitoring your shipping system and adjusting it when needed regularly is essential. Here are some tips:
· Review your shipping process regularly, and identify any bottlenecks or areas for improvement.
· Keep an eye on your order fulfillment rates, and set targets for improvement.
· Make sure your shipping software is up-to-date and you use all the latest features.
· Use customer data to improve your shipping process and address any customer complaints, if any. For example, if you see a particular product type being returned frequently, investigate why and make changes accordingly.
5. Research your shipping options.
When shipping your e-commerce products, there are a few different options to choose from. You can ship via Lalamove or Grab Express if you're looking for same-day delivery and J&T Express if you're looking for a standard delivery time. Each option has its own pros and cons, so you'll need to research to determine which one is right for your business.
Or better yet, why not use a shipping platform in Metro Manila? If you need to become more familiar with how a shipping platform can help your business, you're in luck. At Shipmates, we offer all our partner businesses different services and features that can help speed up your shipping process.
Here are a few key features that we offer under one platform:
· Use six courier providers under one website/app/platform, including Grab Express, Lalamove, Borzo, J&T Express, Entrego, and XDE Logistics.
· Book couriers or riders in bulk.
· Automatically generate waybills complete with your customers' information.
· Track all your deliveries regardless of the courier you used.
· Have access to standard shipping and same-day delivery on one platform.
· Get weekly remittances for Cash-on-Delivery orders.
With the inconveniences and shortcomings of couriers we experienced in the past, we made it our goal to help e-commerce businesses such as yours. If you want to learn more about how we do business, visit our website or sign up for a free account today!