How To Choose The Right Courier Service With Shipmates
Choosing the right courier service is one of the most important decisions an ecommerce business can make. Your choice of delivery partner directly impacts customer satisfaction, shipping costs, and overall logistics efficiency.
But how do you find the right ecommerce shipping partner for your business? With so many options available, selecting the right courier services can be overwhelming. This guide will walk you through the essential factors in choosing the right delivery service, along with how Shipmates simplifies the process.
Our Partners that Offer Courier Services
Partners That Offer Express Delivery Services
- Lalamove
- Grab Express
Partners That Offer Standard Delivery Services
LBC Express
J&T Express
GoGo Xpress
How To Find The Right Courier Service
1. Consider Your Delivery Speed Requirements
Speed is critical when choosing a courier service. Customers expect fast delivery services, whether it’s same-day delivery, next-day, or standard shipping.
✔ If your business offers day delivery, ensure the courier has an efficient system for express shipping.
✔ For nationwide orders, choose courier services with extensive logistics networks.
✔ Offering flexible shipping solutions based on customer preferences can boost sales and parcel delivery efficiency.
The Shipmates Solution: Shipmates connects you with both standard and express couriers, including J&T Express, LBC Express, GoGo Xpress, Lalamove, and Grab Express—helping you meet your customers' delivery expectations with ease.
2. Compare Shipping Costs and Service Fees
Affordable shipping rates are crucial for ecommerce businesses. High delivery fees can lead to cart abandonment, so finding a cost-effective courier partner is key.
✔ Compare shipping rates between multiple courier services to find the best value.
✔ Look for transparent pricing to avoid hidden fees.
✔ Consider the cost of parcel packaging and whether your partner courier provides additional storage or packing solutions.
The Shipmates Solution: Shipmates lets you compare courier rates in one dashboard, helping you choose the most cost-effective delivery service for your business needs.
3. Check the Courier’s Coverage Area
Not all courier services have nationwide delivery. Some couriers have restrictions on certain areas, especially for international shipping or remote locations.
✔ Verify if the courier service supports parcel delivery across Luzon, Visayas, and Mindanao.
✔ If you ship internationally, check if the courier partner offers freight transport solutions.
✔ Consider last-mile delivery services for customers in rural areas.
The Shipmates Solution: Shipmates connects you to courier services with nationwide shipping solutions, ensuring your packages reach customers anywhere in the country.
4. Evaluate the Reliability of the Courier Service
A courier’s reliability directly affects your brand’s reputation. Late or lost shipments can lead to customer complaints and refund requests.
✔ Choose courier companies with high delivery success rates.
✔ Look for real-time tracking features to monitor shipments.
✔ Check how the courier service handles customer support and dispute resolution.
The Shipmates Solution: Shipmates partners with trusted courier services to ensure reliable and on-time deliveries, minimizing disruptions in your logistics management.
5. Ensure Real-Time Tracking is Available
Customers expect tracking capabilities when they send packages. Without tracking, they may feel uncertain about their purchase.
✔ Opt for courier services that offer real-time tracking for express delivery.
✔ Ensure tracking updates are accessible to both you and your customers.
✔ Share tracking links to reduce customer inquiries.
The Shipmates Solution: Shipmates provides comprehensive tracking, allowing businesses and customers to monitor shipments on one platform—regardless of the courier used.
6. Look for Flexible Pickup and Drop-off Options
A good courier service should offer flexible pickup schedules or drop-off locations to make logistics smoother for businesses.
✔ If your business ships in bulk, ensure the courier partner provides scheduled pickups.
✔ Consider whether the courier service allows drop-offs at designated hubs.
✔ Check if your chosen courier services provide dedicated pickup slots.
The Shipmates Solution: Shipmates enables businesses to book and manage courier pickups effortlessly, eliminating the hassle of handling multiple accounts.
7. Check if the Courier Offers Cash on Delivery Services (COD)
Cash on Delivery (COD) remains a popular payment method in the Philippines. If your customers prefer COD, you’ll need a courier service that supports it.
✔ Ensure the courier service offers secure COD handling.
✔ Verify the COD remittance time to avoid cash flow disruptions.
✔ Offer COD only for select parcel types to reduce return risks.
The Shipmates Solution: Shipmates allows businesses to accept cash-on-delivery (COD) payments, making it easier to cater to more customers and boost conversions.
8. Consider Integration With Your Existing Systems
For online businesses, integrating courier services with existing order management technology is essential.
✔ Check if the courier service integrates with Shopify or other ecommerce platforms.
✔ Ensure bulk order processing is seamless for high-volume sellers.
✔ Choose a courier service that provides easy-to-use logistics solutions.
The Shipmates Solution: Shipmates allows businesses to sync orders automatically from their Shopify store and process bulk shipments via Excel uploads.
Why Shipmates Is The Best Choice For Your Business
Choosing the right courier service is essential for ecommerce success. With Shipmates, ecommerce shipping solutions, businesses can:
✔ Compare multiple courier rates in one dashboard.
✔ Access nationwide and express delivery options, including J&T Express, LBC Express, GoGo Xpress, Lalamove, and Grab Express.
✔ Track shipments comprehensively, regardless of the courier used.
✔ Process bulk shipments efficiently, with Excel uploads and Shopify integration.
✔ Support COD payments, providing customers with flexible payment options.