No door-to-door delivery service? It might hurt your business!
No door-to-door delivery service? It might hurt your business!
We all love money, but there is one more important thing than money: time management. Businesses in the Philippines are missing out on a key element of customer service that can drastically help with time management: doorstep or door-to-door delivery.
With the rise of e-commerce and online shopping, more shoppers expect a seamless experience from their fingertips to their doorsteps. Unfortunately, some online businesses in the Philippines still need to adopt this kind of customer service, leaving them at a disadvantage compared to more experienced e-commerce businesses.
So today, let's talk about doorstep delivery and its impact on your business!
What is a door-to-door delivery service?
In the Philippines, door-to-door delivery service is a company that picks up goods from your business address and delivers them to your customers' doorsteps. This saves businesses and customers the time of going to a courier's office to drop off or pick up a package.
Here are some of its advantages:
· Customers don't have to go out of their way to pick up their purchases.
· Businesses can save on costs by not having a physical location.
· It is more convenient for customers and businesses regarding time management.
But it also has some disadvantages:
· There can be delays in delivery due to the extra time of having to pick up and navigate through traffic or other factors beyond the control of the courier company.
· Your customers may have to pay extra for this service.
· There is a risk that items may be damaged during transit.
Negative effects of not having a door-to-door delivery service
In a country like the Philippines, where online shopping is becoming more and more popular, not having a door-to-door delivery service can be detrimental to your business.
· You lose out on potential customers: The majority prefer to shop online and have their purchases delivered on the same day, and same-day deliveries usually are done through couriers that provide door-to-door services.
· Your competition has the edge over you: If your competitors offer door-to-door delivery and you don't, they will have a significant advantage over you. Customers will lean towards businesses that make their lives more convenient.
A solution to the disadvantages that come with door-to-door delivery
As we stated earlier, doorstep or door-to-door delivery has disadvantages, including inconsistent delivery times and higher shipping rates. But the good news for you! There is a solution that can solve all these problems, and it is by using a shipping platform like Shipmates.
Shipmates is a shipping platform that offers door-to-door delivery with an option to choose from multiple couriers depending on what kind of delivery service you need and when and where you need to send them. We offer free pickups for shipments within Metro Manila, and a variety of our courier partners can pick up packages quicker from your business address. Your delivery options include Borzo, Grab, and Lalamove for same-day deliveries within Metro Manila and J&T Express, XDE Logistics, and Entrego for standard delivery for bookings in and out of Metro Manila.
There are so many more things you can do with a shipping platform than the courier services we're used to seeing around the city. You can learn more about our services here or sign-up for a free Shipmates account today.
Not having a door-to-door delivery service in the Philippines may significantly impact your business. It's important to recognize that customers are increasingly expecting convenience when receiving their orders, and if you don't provide this service, they may take their business elsewhere. By investing time in learning how a reliable door-to-door courier service can help your business, you will be able to compete with other companies who offer the same service and gain an edge over those who don't.