3 Simple Steps To Improve the Package Tracking Experience
Tired of wasting time dealing with customers consistently asking about the status of their packages? Well, you're not alone! Many companies find the package tracking process cumbersome and frustrating, but we can't deny that it is a vital part of any e-commerce business.
Customers usually want to track their packages from time to time, and if they can't, they get angry. Unfortunately, many companies and businesses struggle to provide a good and satisfactory package tracking experience. If you aim to improve your customers' experience, you may start with these simple steps.
1. Choose a courier with a working and up-to-date tracking page.
It's essential and convenient to have a sound tracking system that can consistently update your customers on the status of their orders. By having easy access to this, your customers would surely be satisfied.
Once you find a suitable courier, you must avoid switching to other couriers often, especially if you have many returning customers. Jumping from one courier to another may confuse your patrons on which tracking page they should use to track their orders.
But if you're really decided to use more than one courier service, a courier platform like Shipmates is the way to go. Courier platforms offer multiple couriers, which you can choose from. And what's more? You can track all your deliveries on one app only.
2. Make sure that your customers can easily find the tracking page.
With all the information a customer needs to digest from any e-commerce site or social media store, they may not be able to find the tracking page immediately. That's why it's essential to make your tracking page link accessible and visible throughout your landing pages, such as the home page, product pages, and thank you page. You can also add the link on your navigation menu or footer or send it via email or SMS.
3. Address tracking-related questions before customers even ask them.
Whether you like it or not, there will still be customers who will ask questions even if the information is already right on their faces. In general, there are three common questions from them, and you can proactively address these by inserting a brief FAQ section into the order confirmation email or thank you page. These questions are usually:
· How to find my package with the tracking number?
· How to track a package with a tracking number?
· How to track a package without a tracking number?
4. Book multiple couriers and send out packages with Shipmates.
With Shipmates, booking multiple couriers can now be done on a single app. The best part is that our tracking number will work just the same for any courier you use on the platform. Tracking is just one of the many things our courier platform can do for your e-commerce business. If you want to learn more about what we do, come, and visit our page!
Once you've implemented all these steps, you can expect your customers to have a smooth and delightful experience, from purchasing and tracking to receiving their orders.